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THE IDEA
CLARIFY FIRST. THEN MOVE FORWARD.
Turn a thought into a clearer issue: What happened, what is only an explanation, and which question comes next? Then you can examine a direction, try something small, or leave it open. You decide.
AN IMAGINED EXAMPLE
“Information was missing in three handovers. We need new software.”
This distinction invites you to check; it doesn't say whether software is right or wrong.
IT CAN STAY OPEN.
You may find a next step. You may need more information, or decide to do nothing for now. That decision is yours.
You can edit your notes and take them away as a file.
Understand a term. Apply it to your own situation.
Look up terms from marketing, technology and project work. From an article, return to the workshop and explore what the term means for your own plans.